FAQs

  • What is Printbar?

    Since 2008, Printbar has enjoyed growing alongside a wide variety of B2B and B2C partners. We’re all about putting our clients’ needs first, and it’s this commitment that keeps our customers coming back for more! This has helped us become a trusted name in the industry. For us, it’s not just about doing business, it’s about building long-lasting partnerships.
  • Are you manufactory or trade company?

    We are the manufactory specialized in printing industry products for many years already,in Jiangxi JiAn province,China. Also we have large warehouse and quality control department for purchasing products for client.
  • Do you have a physical store I can visit?

    While we don't operate a retail physical store, we have our company office in Shanghai and manufacturing factory in Jiangxi, China. You are warmly welcome to visit us at either our Shanghai office or Jiangxi factory for on-site communication and inspection.
  • Can I purchase items not listed on your site?

    Yes! If you need an item that isn't on our website, please contact us by email for pricing and availability. We can add that product to our site for easy reordering. 
  • Is there a minimum order amount?

     - No, there are no order minimum requirements from us! Compare this to the corporate suppliers and you will see why ordering from PrintBar makes good financial sense.
  • Do you sell offset printing presses?

    Yes!Printbar doesn't manufacture offset printing presses, we have built a strong network of printing house clients. We can help you check for  used offset and screen printing presses  from brands including Heidelberg, Man Roland, KBA, Komori, Mitsubishi, and more.
  • How long is the sample time of the shipper?Does the sample fee can be returned.

    Proofing is usually 3-5 working days.If you order reach or exceed behind MOQ quantity,proofing fee refunded.If not reached behind MOQ quantity,proofing fee will be taken by you.
  • How much the transportation freight of samples?

    The freight depends on the weight and packing size and destination from here to your location.We can ship by express like FEDEX,DHL,TNT,UPS and so on,also can ship by sea,like carco and container.
  • What payment term can you accept?

    We supply alibaba,aliexpress,paypal,western union,TT and so on.
  • How can I contact Printbar?

    We’re here to help and invite you to connect with us directly via email, phone, or chat.
  • What if my product arrives damaged?

    Although we take great care in securely packing your orders, there may still be occasional damage during shipping.

    Rest assured, we’ll handle this for you.

    Simply contact our team, and we will arrange a replacement and send it to you promptly.
  • How do I request a refund?

    Any refund inquiries can be conveniently made via email, or over the phone.
  • Can I get technical support for the products I purchase?

    If you need technical support with a product you’ve purchased. We do have multiple industry professionals available to assist you.
    Please reach out to us directly and we can get you the help you need.
Please feel free to contact us with any questions. We’re here to help.
Room 918, 199 Jiangkai Road,
Minhang District, Shanghai, China (Postal Code: 201112)
 Tel: (+86)021-61311286
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